Return & Refund Policy

What is your return and refund policy?

What is your policy?

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (i) the product itself is flawed, (ii) the quality of the printing is poor or (iii) the final product is notably different from the product presented on the order screen.

If your purchase meets the above criteria, email us as soon as possible, no later than 4 weeks after the delivery date. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. For any feedback, please email to: support@samuraioriginal.com, including:

  • Your order number and the email address registered to the shipping information.
  • Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue
  • Any other relevant information.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. 

How long does a replacement, refund, or return take to process?

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement depending on your payment method.
If you accept a replacement product for the defective product, a new order is recreated immediately. The expected delivery date will be notified to you.

Anything else I should know?

We cannot accept returns or process refunds if:

  • The item(s) is printed as ordered, but you “changed your mind”. We print on demand and therefore cannot accept returns with that inquiry.
  • The return request is not viewed and approved by our team before you send the item(s) back.
  • The item(s) have been worn or washed.
  • The item(s) have been altered in any way or if they do not have the original tags.

Any further questions about our return and refund policy?

Please send us an email at support@samuraioriginal.com and we will help you out to the best of our abilities!